This Privacy Policy explains how Clean Wins, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. It applies fully to all players residing in the United Kingdom. Please read it carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account, we collect information such as your name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under the licensing conditions set by the Anjouan Gaming Authority. During transaction processing, we may also collect billing information associated with your chosen payment method — for example, card details submitted via VISA or Mastercard, or account references for e-wallets such as Skrill and NETELLER. We collect only what is genuinely needed to operate your account safely and lawfully.

We also gather technical data automatically when you access our web platform. This includes your IP address, browser type, device type, and session activity logs. We use this information to maintain the security and stability of the platform, detect unusual behaviour, and ensure that our service functions correctly for you. Cookies are used to remember your session preferences and keep you logged in securely between visits. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the platform behave.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption across all connections between your browser and our servers. Personal information is stored on secure servers with restricted internal access — only staff with a legitimate operational need are permitted to view your data, and access is logged and monitored.

We do not sell your personal information to third parties. There are, however, limited and specific circumstances in which we share data externally. Payment gateways and processors receive the transaction details necessary to complete your deposits and withdrawals. Identity verification services may receive documentation you submit to satisfy our know-your-customer requirements. Regulatory authorities, including our licensing body and any relevant UK compliance bodies, may request data where we are legally obliged to provide it. In each case, data sharing is kept to the minimum required.

You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate information, or to request the deletion of your account data where no legal retention obligation applies. To exercise any of these rights, please contact us through our support channels and we will respond within a reasonable timeframe. We retain account data for as long as your account remains active. Following account closure or a period of inactivity, we retain records only for as long as required by our regulatory obligations, after which data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you by posting an updated version on this page and, where appropriate, by sending a notification to the email address registered to your account. Continued use of the platform following any update constitutes your acknowledgement of the revised policy. If you have questions about how your data is handled, please reach out to our support team.